Frequently Asked Questions
How do I create an account?
Creating an account is quick and easy! Simply click the "Register" button and follow the on-screen instructions. We've designed the process to be fast and user-friendly, ensuring you can get started in no time.
How do I close my account?
If you wish to close your account, you can do so by contacting our customer support team. We are always available to assist you with any requests, whether you need a temporary break or have any other concerns.
I forgot my password. What should I do?
If you have forgotten your password, simply click on the "Forgot Password" button on the login page and follow the instructions provided. If you encounter any difficulties, our support team is happy to assist you.
How do I deposit funds into my account?
To make a deposit, go to the "Deposit" section in your account, select your preferred payment method, and follow the instructions to complete the transaction.
How can I contact customer support?
Our support team is always here to help! You can reach us via live chat for immediate assistance or send us an email with your inquiries. Visit the "Contact Us" section on our website to find the available support options.
What documents are required for account verification?
As part of our Know Your Customer (KYC) process, we typically require a copy of your identification (such as a passport or driver’s license) and proof of address. In some cases, additional documents may be requested. Please rest assured that all personal information is handled with the highest level of confidentiality and in compliance with privacy regulations.
What withdrawal methods are available?
You can withdraw funds using a variety of methods, including bank transfers, e-wallets, and credit/debit cards. Visit the "Withdrawal" section in your account to view the available options.
How long does it take to process a withdrawal?
Withdrawal processing times vary depending on the method chosen. Typically, transactions are processed within 1 to 5 business days. E-wallet withdrawals may be completed even faster.
What are the wagering requirements for bonuses?
Wagering requirements specify the number of times a bonus amount must be wagered before any associated winnings can be withdrawn. The exact requirements for each bonus can be found in the bonus terms and conditions. Please review them carefully to ensure a smooth gaming experience.
Can I set limits on my gambling activity?
Yes, we provide tools to help you manage your gambling activity responsibly. You can opt for self-exclusion if needed. These options allow you to stay in control of your gaming experience.
